Every booking made on Travelomatix is subject to cancellation charges charged by the airline, which may vary by flight and booking class.
Some booked fares may be non-refundable per the specific airline's policy. There will no refund in such cases.
On top of the airline's cancellation charges, Travelomatix charges a service fee of Rs 500 per passenger per sector.
Offline cancellations: We also accept cancellation requests through phone.
All cancellations should be done at least 48 hrs (2 days) prior to departure date. Certain airlines do not allow any changes or cancellation within 48 hrs and treat the booking as a "No Show".
For e-tickets, if your cancellation request is made less than 48 hours prior to departure, If you have done a 'Web/Tele Check-in' with the airline, get in touch with the airline for cancellation. Travelomatix will not be able to process the refund for the same and will not take any responsibility for the same.
It is mandatory to contact Company for all refunds, as the airline will not be able to refund your tickets booked at www.travelomatix.com.
Processing times for cancellation and refund requests vary and shall be done within 5 to 7 days.
Refund for partially utilized tickets (for eg:- only one sector flown & other sector cancelled) may take minimum of 25 to 30 working days up to 6 months depending on the Airline.