Airline Reservation Software and PSS for New Airlines and Charters

Pujitha, February 2, 2024

In 2023, aviation domain is picking up demand. New airlines and are charters are opening their wings in USA, Europe, Asia Pacific and african countries. On similar lines, below is the case study of one of our clients in Europe, who has launched the PSS system recently.

Our client is the newest European airline to take to the skies now running into its 3rd generation with a rich legacy and a matching passion that focuses on exceptional service and unbeatable hospitality in the skies.

Client’s success is beyond every standard as we are well known as a reliable service provider par excellence customer satisfaction being the priority.

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Major Challenge:

The main business challenge for the client was to have a single platform to manage all the cloud-based reservation system with GDS and OTA connectivity, CRM, DCS, frequent flyer program, reporting center and BI, inventory management, IBE.

Our solution:

Considering the challenge in creating a single platform which allows to manage end-to-end operations of the flight, our team came up with the non-trivial solution.

Our team started the project by creating a variety of features which included sub-features for every module development. They extensively used PHP and MySQL to create, implement and deploy the tools. The tools included a wide range of unique functionalities and features, including, rich UI, BI and Analytics, reporting module etc.

This comprehensive solution includes a wide variety of feature enablement allowing the automation of a vast number of daily tasks. Some of the major features of the system are enlisted below:

Airline booking system include airline schedules, tariffs, reservations of passengers and records of tickets, Frequent Flyer Module.
An airline’s direct distribution works within their own reservation system, as well as pushing out information to the GDS
The second type of direct distribution channel are consumers who use the internet or mobile applications to make their own reservations
Travel agencies and other indirect distribution channels access the same GDS as those accessed by the airline reservation systems.

The Results

Using our ARS platform, client can now perform and manage multiple complex functions in one platform which involves:

1. Inventory Management

2. Priorities the RBD’s

3. Close RBD any time.

4. View the fare of each RBD including taxes and fees.

5. Assign ancillaries (Meal, Seat, Special request) at Logical class, etc.

6. Yield Management

7. Fare Management

8. Mark-up Management

9. Seat Management

10. Online Reservations

11. Web-Check In

Our team was able to integrate DCS and develop a software to enhance the customer experience through advanced technologies like chatbot integration, voice enabled search, etc., In addition, we ensured that each backend code was optimized and fully tested. Therefore, the application was easy to use and provided native editing capabilities.

Overall, the project was a success and the client agreed to continue working with us for a long term.